Frequently asked questions

If you have a question about the service then why not check out some of the most common questions our customers ask below.

Our answers, to your questions

What is Plate Up?

Plate Up is an app which lets you order the ingredients for weekly meal plans, with recipes from top culinary experts, and get them delivered via your local supermarket. In addition to choosing meal plans, you can pick from a selection of hundreds of meals, including breakfasts and snacks as well as lunches and dinners.

You can access all of this for one low monthly subscription fee of £1.99.

How can I become a chef?

If you are a chef or nutritionist looking to work with us and our members to promote your content and use our analytics tools to receive free insights then you can apply to become a chef via this link.

What happens if I have an issue with my order?

All of the food deliveries from our service are handled directly by the supermarket retailers themselves. For further information about your order then please reach out to your preferred retailer directly, using the details provided below:

Ocado
0345 656 1234
ocado@ocado.com

Tesco
0800 323 4040
online@tesco.co.uk

Waitrose
0800 188 884
customerserviceteam@waitrose.co.uk

How often do you add new content?

There are hundreds of meals on the app and we are constantly working with top chefs to add more delicious recipes. Our aim is to release new meals and meal plans every month. However, sometimes it may take a little longer — you can’t rush creativity and we want to ensure we release only the highest quality of recipes!

If you are a chef, or you know a chef that you would like to see on the app, please contact us via our become a chef page.

Do you have a free trial?

We sure do! Since launching in January, 2020 we are offering 14 days absolutely free of charge via the App Store. While you are in a free trial you will still receive unlimited access to all of our content and features. If you enjoy your Plate Up trial, do nothing and your membership will automatically continue for as long as you choose to remain a member. Cancel 24 hours before your trial ends and you will not be charged.

Do you offer corporate discounts?

If you are a company with over 50+ employees and would like to discuss a corporate discount to help your employees save time on their weekly food shop and cook delicious meals by top chefs, then please reach out to a member of our support team to discuss what options we can offer you.

Is there someone I can talk to about the app?

Absolutely! You can send us an email and a member of our team will aim to respond within 24 hours.

Do you have ideas around new features, plans or content you would like to see in the App?

If so then reach out to us so we can hear what you have to say. You can send us an email or contact us on our Instagram account to start a discussion.

Want to work with us?

Contact us here and let us know what your area of expertise is and how you would like to collaborate with us.

Ready to save time on your food shop?

try plate up for free